Delivery and Shipping

DHL deliver on Mondays to Fridays and between the hours of 8 a.m. and 6 p.m. For an additional charge you may wish to narrow down the delivery time to am or pm or even before 10.30am.

The maximum weight for an item to be despatched under the standard delivery conditions is 25kg if the item you have ordered is heavier than this there may be a surcharge which is based on a price per kg over the allotted 25kg. Alternatively the order may be split into two parcel deliveries should we feel the items are too heavy to go through the system as one package.

1. Standard 3-5 day service on UK mainland orders excluding highlands of Scotland up to a maximum weight of 20kg and under an order value of £50 (before carriage) £5.99
2. Standard 3-5 day discounted service only available on orders over £50 to UK mainland excluding highlands of Scotland and with a maximum weight of 30kg no charge.
3. Standard 3-5 day delivery to Highlands of Scotland and Northern Ireland. With a maximum weight of 30kg £15.99
4. Standard 3-5 day delivery for Scottish Islands, channel Islands and Eire With a maximum delivery weight of 30kg £15.99

The following charges are applicable on top of any standard delivery charge already applied to the order:

1. 24 hour delivery: You may require your order in a hurry or the order you have placed may contain goods that must be delivered quickly (such as frozen foods). The next day delivery supplement can be added to your order at a cost of £2.59. The courier will not specify am or pm and can deliver any time up to 6pm
2. Next working day specifying am or pm If you would like your delivery to turn up in either the morning or afternoon, we can arrange that. The additional charge would be £10.00
3. Next working day by 10.00am If you’ve got a busy day but need your goods quickly we can get them to you by 10.00 in the morning for an additional £30.00
4. Saturday delivery. Any order can be delivered to you on a Saturday for a supplementary fee of £37.75 (please note that none of the above options are currently available on palletized deliveries, the charge for such a delivery will be calculated at the time of placing the order)

Our own service with our team!

Shirley Aquatics offer our own delivery service for our Cleair Aquariums. We can deliver anywhere! We’ve delivered to London, Newcastle, Bournemouth and many more places.

The standard service is more than a curb side delivery as we’ll bring the tank into your house, put it in position and set up your pipework. We will also be happy to talk you through the various parts of your aquarium, how they work and answer any questions you may have! We are able to do a full installation too which includes filling up your tank with water putting in your ornaments, rock etc, however this would be an extra charge.

This service is also available for other large items like our range of preformed ponds.

All prices for this option are dependant on distance and the size of the item. We usually calculate this based on a £1 per mile per team member basis (usually 2 team members are required so £2 per mile) from us here at B47 6AJ to your delivery address. If you would like a delivery quote get in touch.

Specific calculations are used to work out overseas deliveries. These may not appear on your initial order but we reserve the right to amend delivery charges for overseas items prior to despatch. These will be done manually by our team and you will be informed of the charges prior to delivery. At this time you may proceed with the order and payment will be taken or cancel the order.

As with all couriers DHL require a signature to prove to us that they have delivered the item. You should make sure that you are available to accept the delivery and sign for it.

You also have the option of specifying a delivery address other than your home address (not available for palletized service).

DHL are a very flexible company and they have given us as many options as they can to ensure their part of the contract is completed and you get your goods. By emailing us, quoting your order reference number you can instruct the courier to leave the parcel with a neighbour or in a secret location. If you choose to do this please be as detailed as possible and be aware that the safety of that parcel once delivered is your responsibility we cannot be held responsible for any loss or damage to your order once the item has been delivered. Should you choose a neighbour to accept the delivery on your behalf make sure you ask them to have a good look at the packaging and report any damage to the driver.

If you should miss your delivery you can either collect the parcel from their local DHL Service Point or arrange another delivery. When you arrange another delivery, this can be to an alternative address.

As with all couriers DHL require a signature to prove to us that they have delivered the item. You should make sure that you are available to accept the delivery and sign for it.

You also have the option of specifying a delivery address other than your home address (not available for palletized service).

The success of every delivery is based on the information you provide us. Please check the information you give is accurate. We cannot be held responsible for the costs involved should an incorrect address be given and the couriers are either unable to deliver or go to the wrong address. In this event you would be charged for a subsequent delivery to your address. Should you provide incorrect details and the order is lost then you would be responsible for the full cost of the item and its delivery.

We will send you emails confirming the current status of your order but if you haven’t received it yet and you want to know where it is you first need to check your order status by following these steps:

1. Click on the my account tab
2. Log in to your account using your user name and password
3. The status of each of your orders will be displayed on the right
4. You may click on each order to get full order details

If you can’t find the order you are looking for it may be that you didn’t complete the order, you can always contact us if you are having difficulties.

Once your order has been placed with us it will be marked as “Processing”. This means your order hasn’t yet entered the dispatch process. It may be that we are waiting for items to arrive into stock or just that the order is following its natural route through the despatch process. If there are problems with your order you will be notified at each step of the way. Everything will be sent to you when the entire order is ready, unless you opt to have items sent to you as they become available (at extra postage cost). If you have placed a Click and Collect order processing means we are gathering your products ready for collection. We will send you a follow up email confirming once we have them in store ready and waiting for you so we ask that you wait for this email before coming into store.

Once your order has been sent out/collected we will change your orders status to “Complete”. If you’d like to amend your order once it has been marked as completed you will need to contact us and extra charges may apply.

You will receive an email from DHL to let you know that your goods have been sent out to you, this will contain your parcel tracking number to track your parcel here: https://parcel.dhl.co.uk/#track-a-parcel. If you have any issues with tracking your parcel send us an email at shop@shirleyaquatics.

These particular items will only be despatched from Monday to Thursday unless a Saturday delivery option is specified. Please make sure you are available to accept delivery of such items as we will package them to the best of our abilities but would not want them remaining in transit for any longer than is necessary.

Please note that an order will only be despatched the same day if the order and payment is received by 2pm that day. If an order is received later it will be put out for delivery the following day as long all of the items are in stock. We reserve the right to postpone the despatch of items for orders received on a Friday until Monday unless a Saturday delivery is requested.