Shirley Aquatics store update Coronavirus covid-19

Shirley Aquatics Store Update – Covid-19

Molly 24.03.20 General

As an essential business we will remain open and we will continue to ensure the safety of our customers and team members.

Our opening hours are Monday – Saturday 9am – 5pm, Sunday 10am-4pm.

On top of our current restrictions we will now be limiting the number of people allowed into the store as a whole to keep our customers and team as safe as possible.

We ask that only one person from each household enters our store at one time, keeping to a maximum of 3 people per household (including children) where necessary.

We also ask that you follow government guidelines and wear a face covering at all times while in our store unless you have an exemption.

Lanyards and Exemption Cards are not compulsory but they are most welcome to us as retailers. Doing this saves you the inconvenience of being asked why you aren’t wearing a face covering when we have a legal responsibility to ensure people are wearing face coverings in our store (unless exempt). We are trying very hard to keep everyone safe and ideally happy whilst with us, and we appreciate any help and cooperation you can give us during these challenging times.

Customers may need to wait in line when necessary for our livestock sections so we can monitor the number of customers and staff in these areas at one time.

Our busiest times in store are between 2pm and 4pm so we recommend avoiding these times to keep numbers down and reduce your time in our queues.

We also ask everyone to be mindful and try to keep a safe distance wherever possible to protect themselves and others.

Our Aquarium Showroom is open for browsing however our Shark Tank Sofa is not available for use right now.

Our Reptile Room is open for essentials. A member of staff will help you with any specific issues or enquiries.

Our mail order service and Click and Collect service are still running as usual however we ask customers to be patient with certain orders as there may be delays on some products that need to be ordered into store due to suppliers being out of stock. If you have any issues or queries regarding please get in touch.

You can also place orders via phone and we can either arrange for delivery or a pick up point for you to collect your order. Due to the current demand we are trying our best to get orders out to people as soon as possible.

Those orders placed with next day delivery will be put on as such however we cannot guarantee that your order will be with you on the next working day due to the current demand we and courier companies are experiencing. We will update you as much as we can throughout the delivery process.

If you have any questions or issues please feel free to call us on 0121 744 1300 or get in touch! 🙂

Stay Safe and Happy Fish Keeping from all of us here at Shirley Aquatics.

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Why buy from us?

  • Great Customer Service
  • The personal touch
  • We enjoy going the extra mile
  • Always on the lookout for new and exciting things
  • If we haven’t got it we will hunt it down and get it for you
  • Competitive prices
  • Exclusive ranges
  • Decades of experience
  • Great relationships with all of our suppliers, they are as keen as we are to help you
  • Thousands of products on display
  • Knowledgeable staff with experts in every aspect
  • Last but not least…We care! Sounds cheesy, but we care about you, your pets, our store, our animals and each other
Read More Reasons to buy from us.