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Shirley Aquatics Store Update – Covid-19

Store Covid Update

Shirley Aquatics Store Update – Covid-19

Our store is fully open and we will continue to ensure the safety of our customers and team members throughout the duration of the pandemic

Our opening hours are Monday – Saturday 9am – 5pm, Sunday 10am-4pm.

With the government lifting legal restrictions on Monday 19th July we, like many other store across the country, are excited to see things starting to get back to normal after such an uncertain period.

However, the safety of our customers and staff is our top priority so our team will continue to wear our masks and keep their distance, and we politely ask that you do the same while in our store.

We will continue to limit the number of customers in our livestock sections by asking that you queue so we can monitor numbers in these spaces to keep you and other’s safe. Many will still want to observe social distancing guidelines and we wish to respect this by offering a safe place to shop and browse. You may be required to queue at peak times and we are more than happy to recommend quieter times to avoid this if you wish.

Those visiting in larger parties are asked to separate into smaller groups where possible to allow for people to move through our store more quickly and efficiently.

We also politely ask that if you’re popping into visit the fish, please keep your visit as short as possible at peak times to allow customers to get in and out with their purchases quickly and safely.

We also ask everyone to be mindful and try to keep a safe distance wherever possible to protect themselves and others.

Our Aquarium Showroom is open for browsing however our Shark Tank Sofa is not available for use right now.

Our Reptile Room is open, being the smallest room in the shop, numbers are very limited and there are often queus at weekends. A member of staff will help you with any specific issues or enquiries.

Our mail order service and Click and Collect service are still running as usual however we ask customers to be patient with certain orders as there may be delays on some products that need to be ordered into store due to suppliers being out of stock. If you have any issues or queries regarding this please get in touch.

You can also place orders via phone and we can either arrange for delivery or a pick up point for you to collect your order. Due to the current demand we are trying our best to get orders out to people as soon as possible.

Those orders placed with Next Day Delivery will be put on as such however we cannot guarantee that your order will be with you on the next working day due to the current demand we and courier companies are experiencing. We will update you as much as we can throughout the delivery process.

If you have any questions or issues please feel free to call us on 0121 744 1300 or get in touch! 🙂

Stay Safe and Happy Fish Keeping from all of us here at Shirley Aquatics.

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